Refund Policy

7-day refund on your first payment

If CloverWoo is not right for your store, email support@cloverwoo.com within 7 days of your first payment and we will refund it in full. No questions asked. Your licence is deactivated when the refund is issued.

Monthly renewals

After your first month, each renewal pays for the month ahead. We do not give partial refunds for a month that has already started, but you can cancel at any time and you will not be charged again.

If you forgot to cancel and the plugin has not been used since the renewal, write to us within 7 days of that renewal and we will look at it case by case.

How to cancel

Open the link in any Stripe receipt to reach the customer portal and click Cancel, or email support@cloverwoo.com from the address on your subscription. You will get an email confirming the cancellation.

How refunds are paid

Refunds go back to the card you paid with through Stripe. Most banks show them within 5 to 10 business days.

Please talk to us before your bank

If you see a charge you do not recognise, email us first. We can tell you exactly what it was for and refund it directly where this policy allows, which is quicker than a chargeback and keeps your store's licence history clean.